Series of project-targeted modules centred on applied learning in service design. Ideal for teams who are seeking to strengthen their capability and apply it.

Practical support: Service design capability for change-makers

Are you tasked with making operational improvements, improving external service experiences, improving the flow of internal processes, or building a service mindset within your team or organisation?

We know that organisations are increasingly being asked to deliver more with less, and this is where service design can help.

At ThinkPlace, we’ve championed service design across Aotearoa | New Zealand’s public, private and not-for-profit sectors for over 17 years. We partner with leading organisations to create meaningful, sustainable value through service design in real-world environments.

We can help you to do the same.

Things that people love about working with us include our openness and humility, our focus on building confidence and capability, and our energy for championing the service user’s experience.

Our service design Project Accelerators are for you if you’re:

• Leading change or transformation.
• Improving services or customer experience.
• Shifting mindsets and ways of working.
• Looking for practical training and support.
• Seeking hands-on guidance to apply service design within your current projects or teams.

We have created our service design Project Accelerators to bring the structure, strategy and tools that you need.

There are three flexible ways we can support you:

Applied team training

Build practical service design capability within your team that can be deployed on projects. Tailored, hands-on learning that fits your context, led by experienced facilitators with extensive knowledge of service design.

Format: From a half-day session to a 2-day programme, depending on your needs.

Expert coaching

Do you need a sounding board, some expert guidance, or a deep dive on your project? Get expert 1:1 or small group coaching to push your thinking, build your practice, get unstuck, and move your work forward.

Format: From ad-hoc coaching sessions to a formalised coaching programme.

Project sprints

Are you facing a challenging, high-profile or critical project? Our service design sprints are fast, focused and outcome-driven. We can help your team uncover insights, map opportunities, and prototype a future-state service.

Format: From a 1-week design sprint to a programme of activities overall several months.