Think about something complex, where action seems difficult and the status quo feels intractable.

We tackle challenges like this every day.

Whether it’s a new strategy, a policy initiative, a service delivery innovation, a change to your organisation, or a research need to guide decision-making, we help leaders from the public, private and NGO sectors change things for the better.

We understand that design needs to zoom out to consider the complexity of the systems it’s operating in, and also zoom in to engage with lived experience. That’s why co-design is at the heart of how we design change. We help you engage with citizens, users, stakeholders and other critical voices whose needs and insights play an essential part in shaping preferred futures.

We work with you to navigate the complexity of how people experience products, services and regulation, so that we are designing futures that work for all. We rely upon a vast toolbox, with world-leading approaches to research, design, innovation, transformation in complex systems, and an array of deep topic expertise.

We have operated as a social purpose business in Aotearoa New Zealand for almost 20 years. We are proudly New Zealand-owned and operated, and care deeply about creating more equitable outcomes for all people and places.