Knowing where to start when solving big problems can feel overwhelming. With the right tools and an understanding of what matters most to people, we can quickly create solutions that improve experiences.

In this course, we will demonstrate that creating change isn’t rocket science. We will outline a process for developing a holistic view what people need, and uncover methods for developing thoughtful, targeted interventions.

Suited to those interested in building an understanding of human-centred design and system change fundamentals, participants can expect to walk away with a new insight into the world and how to make change in a meaningful yet practical way.

Topics covered include:

• Key mindsets and what it means to be a designer
• Key concepts to understand the systems we work in
• Key design and systems tools for your design practice.