There are 16 items in this category.
It’s not every day that a recently-elected prime Minister uses the pulpit of the Institute of Public Administration Australia to send an explicit message to the Australian Public Service. But that’s precisely what Scott Morrison did recently.
It was a speech that will gladden the hearts of some in the APS, perhaps fanning uncertainty in others. The Prime Minister’s stated intention?
“To show the way forward for the evolution of our public service”
Humanity-centred design has a big contribution to make to Climate Action—but will leaders and change-makers act to harness the benefit of this approach?
Climate change is a global challenge in need of global solutions but action must also be driven at a local and national level. In New Zealand recently, we have seen a flurry of activity as our national government seeks to focus attention on how we might transition to a low carbon economy and society.
ThinkPlace practices human-centred design. We call ourselves human-centred designers. And we have long believed that this is the best way to design for maximum impact and for positive change in the world.
Human-centred design means using tools and methods to understand the needs of the people we design with and for. It means we go to great lengths to ensure that voices of people throughout the system are heard and included as we design better futures – including services, models and systems.
ThinkPlace has won a major award from the Boston-based Design Management Institute for an ambitious project that uses design thinking to reimagine the global humanitarian system.
The Design Value Award, shared with client the Overseas Development Institute, was presented at a ceremony in Boston. Design Value Awards, recognise teams who have delivered significant value through design or design management practices.
The numbers are more than intimidating.
Across Australia, more than 10,000 businesses entered the Telstra Australian Business Awards for 2018.
And from that pool – across every state and territory – just four national winners were selected after going through a comprehensive judging process led by some of the nation’s top business minds.
It’s the sinking sensation of the silence that never ends.
As a researcher you know you are struggling. Your pre-agreed, pre-formulated, pre-written questions are landing on your subject’s nose like a heavyweight’s punches.
Designed to elicit conversation, provoke reflection and stimulate creative thinking they are having the opposite effect. Your subject looks dazed. His shoulders shrug.
“Bank the way you want.”
“Our focus is on improving customer experience and building trust.”
When you surf the websites of Australia’s largest financial institutions the picture is of an industry obsessed with putting customers first.
Take, for example, the investment specialists who list their top priority for 2018 as: “Continuing the customer-centred transformation of our business.”